The ROI of AI-powered IT automation

IT operations powered AI-driven automation achieve greater efficiency and business value without increasing IT costs: Fewer outages and faster restoration times, together with higher IT customer satisfaction scores, translate to significantly higher returns on both traditional and generative AI investments.
The application of AI in the IT function is no longer optional. It’s critical for IT organizations to stay ahead of the curve and unlock unparalleled business value.
Traditional AI has been instrumental in automating and optimizing existing processes. Now, generative AI is redefining what’s possible, creating entirely new capabilities that are delivering measurable value.
Learn about the key generative AI use cases contributing to these improvements, and how to get started on your IT automation journey.
Meet the authors
Lisa Fisher, Global benchmark research leader, IT and Cloud, IBM Institute for Business ValueRosy Kar, Performance benchmarking SME, IBM Institute for Business Value
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Originally published 12 May 2025