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  • The power of AI & Automation: Intelligent workflows

    Data is destiny. Many organizations are taking a cutting-edge approach to data-driven innovation, including employing predictive approaches, process mining tools, and implementing tech-infused workflows.
    Intelligent workflows
    Data is destiny. Many organizations are taking a cutting-edge approach to data-driven innovation, including employing predictive approaches, process mining tools, and implementing tech-infused workflows.


    The massive explosion of data sources and micro-insights born from extreme digitalization makes it possible to solve complex problems across the enterprise and its vast ecosystem - with data feeding the AI that fuels intelligent, automated workflows.

    92% of polled executives agree that their organization’s workflows will be digitized and will leverage AI-enabled automation by 2025.

    And it’s important to remember that the value of that data depends on the transparency, trust, and security of its sources.

    Leaders are innovating their organizations with robust data management systems in a hybrid cloud model, combined with process mining and execution management, as they build AI-enabled platforms with shared visibility across their ecosystems.

    43% of executives state that process and data mining technologies will deliver business results over the next 3 years.

    46% of them report they are implementing workflow execution management with process and task mining as technologies to enable greater transparency and visibility.

    “Digitize when it’s going to create value. Invest in data and systems where you know you have issues, and where you strongly believe that digitalization with process mining, data analytics, artificial intelligence, and advanced technology is going to help resolve that issue.”

    Chief Supply Officer, Consumer Goods Company


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    Meet the author

    Karen Butner

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    , Global Research Leader, AI and Automation and Supply Chain Operations, IBM Institute for Business Value

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      Originally published 07 April 2023

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