The power of AI: Proactive IT and networks

Businesses have always relied on rules to stay on track and to meet operational objectives. But in an era of constantly changing business conditions, rules need to be changed quickly, without manual IT intervention.

That’s where AI becomes a competitive advantage. By infusing AI with decision support services, we can combine prescriptive business rules with predictive models. The result: improved customer and workforce experiences and more efficient operations.

A growing majority of business leaders understand these opportunities, with 65% of executives stating that predictive AI capabilities detect problems earlier, while 78% agree that digital labor enables better insights and empowers decision-makers to focus on higher-value analysis and innovation.

By automating routine and repetitive tasks, IT and network teams continually optimize their operations by automatically maintaining peak application performance and availability across clouds and networks, while maximizing cost savings.

51% of executives are automating IT networking today, a figure that will grow to 82% in the next three years.

To help assure that applications meet performance and availability targets, businesses are also using AI-powered tools for enterprise observability, automation, and incident management. With a holistic view of IT operations, managers can detect and analyze significant events and benefit from proactive observability, enabled by AI and root cause analysis. And if an unanticipated event happens, AIOps can help resolve it more quickly.

By investing in AI automation, businesses can minimize overprovisioning and gain more control over resource and energy costs, while simultaneously meeting availability requirements and sustainability goals. Generative AI can also amplify workflow intelligence and provide managers with real-time insights into application environments.

Download the data story to learn how AI automation can help you manage your IT and hybrid cloud infrastructure more proactively and realize the operational visibility and cost efficiencies made possible by these transformational tools.

“We are progressing IT automation to accelerate the delivery of our IT infrastructure and applications by automating mundane, manual processes that previously required a human touch or decision. Automation, when applied to an already efficient operation, magnifies the efficiency.”

—Chief Information Officer, Technology Company