Automation in the digital enterprise

Automation has a long and storied history. Today, advancements in artificial intelligence (AI) are spawning a new phase of automation: intelligent automation. Intelligent automation is changing the way enterprises operate by using advances in technology to optimize processes, personalize customer experiences and enhance decision making. In this report, we reveal the steps pioneering organizations are taking toward intelligent automation, as well as the ways they balance the operational efficiencies gained with the changes for their workforce.

Featured findings

More than 90% of executives interviewed report some level of information automation already exists within their organizations.
More than 50% of executives using Intelligent automation have identified the key processes within their organization that can be augmented or automated using AI capabilities.
More than 90% of executives using Intelligent automation said their organization performs above average in managing organizational change in response to emerging business trends.

About the authors

Gene Chao

Gene Chao
Global Vice President, Cognitive Enterprise Automation
IBM Global Business Services

Elli Hurst

Elli Hurst
Vice Present, Global Automation
IBM Global Business Services

Rebecca Shockley

Rebecca Shockley
Analytics Global Research Leader
IBM Institute for Business Value

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