Comparing business performance against peers

IBM is an international leader in business process optimization. The IBM Institute for Business Value provides a process benchmarking service that helps clients measure their current state and compare their performance against peers.

These benchmarking services can be provided as part of a process transformation initiative or similar engagement. This is a mature offering supported by robust content and specialized tools. Our patented custom survey method and toolset enable us to provide meaningful and accurate comparisons of performance tailored to each client’s priorities.

Our Open Standard Benchmarking database offers:

Data from more than 21,000 business entities in more than 70 countries

Data from more than 21,000 business entities in more than 70 countries

More than 1,000 performance metrics, supported by business practices

More than 1,000 performance metrics, supported by business practices

Coverage for all geographies and all industries

Coverage for all geographies and all industries

Numerous peer group types for comparisons

Numerous peer group types for comparisons

Key metrics from our areas of
benchmarking expertise

IBV benchmarking analyzes business processes in six functional areas: Finance, Human capital, Information technology, Marketing and sales, Product development and Supply chain. For each of those areas, here is the latest benchmark. How does your organization stand against these findings?

Finance


Finance

30

= days to complete the annual budget cycle

Human capital


Human capital

5

= learning days on average per employee

Information technology


Information technology

3.23%

= average IT cost as percentage of revenue

Marketing and sales


Marketing and sales

85%

= three year customer retention rate

Product development


Product development

60%

= of product/service development projects launched on budget

Supply chain


Supply chain

9.6

= finished goods inventory turns per year

Featured findings

Digging deeper into our benchmarking research, we highlight here some recent statistics derived from our data analysis.

Automotive warranty


Auto companies primarily use warranty data to improve product quality; doing it effectively is their greatest challenge


Automotive warranty

US healthcare payer


70% of US healthcare payers surveyed use data analytics in claims processing


Healthcare payer

Next-generation retail


41% of retail organizations surveyed include external data to a significant or greater extent in their analytics to improve forecasting


Next-generation retail

Powering warranty reinvention


How electronics companies leverage new technologies to improve warranty management


Powering warranty reinvention

Product and service development


Using big data analytics platforms to gather insights improves time to profitability


Product and service development

Workforce analytics


The top two challenges to using workforce analytics are managers unwilling to access information and HR information system not being well integrated with other systems


Workforce analytics

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Open Standards Benchmarking
assessments

IBM participates in an internationally recognized open standards benchmarking partnership with APQC, a not-for-profit research organization. The benchmarking content is built upon a standard cross-industry Process Classification Framework, enabling business performance to be compared across organizations and industries

Visit the APQC website http://www.apqc.org/bmm