Warranty services and maintenance options

Technical Support Services

Single-source hardware support for your multivendor environment

Handling multiple hardware maintenance contracts in your multivendor IT environment can be a juggling act. Your organization knows that when it comes to hardware support—the simpler, the better.

That's why IBM offers warranty services and maintenance options to provide a single-source of support for both your IBM and non-IBM products. We have a variety of options including remote support, predictive and preventive support, depot repair and onsite support. And by drawing on years of expertise and time-tested tools, our technicians can solve issues more quickly and with less risk.

Warranty services and maintenance options features

IBM provides warranty services and maintenance options for multivendor hardware including servers, point-of-sale products, desktops, networks, storage devices and peripherals. We help you:


1 Original equipment manufacturer (OEM)
2 Service levels are machine-type dependent, and all levels are not available on all machines. Additional levels of service may be available through special bid.


Why IBM?

IBM has years of experience supporting multivendor environments. With over 24,000 technical support consultants worldwide, we draw on our global knowledge base and deep industry relationships and can proactively manage and maintain hardware for clients across the globe.


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