Real-time, answers to routine technical support software installation and usage questions online to improve uptime for your IBM System z servers
Your IT staff has the skills to resolve most issues with your IBM® System z® servers, but you know that some situations require the expertise of a software support specialist.
SoftwareXcel basic edition for zSeries from IBM offers the remote technical support you need, when and where you need it. Your IT staff can access tools and resources to help keep your software up and running. The offering also provides supplementary skill sets without your needing additional resources—which can mean the difference between long outages and quick resolutions.
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Software Support Services—SoftwareXcel basic edition for zSeries features
These robust electronic tools help you identify and resolve most software issues:
IBM is an industry-leading provider of technical support services with deep expertise in key technology areas such as cloud, analytics, mobile, social computing and security. We can provide single-source support and direct access to a robust set of online tools for more rapid problem identification and resolution for your System z platform. With our global network, we offer around-the-clock access to specialists who are backed by vast IBM resources. The IBM difference is our significant experience in supporting IBM and non-IBM environments. And with a variety of options, we can deliver the service level that meets your needs.