Enhanced software support

Technical Support Services

Drive growth and innovation with trusted, specialized, single-source technical support

Business demands don’t stop, even if your software does. And because most everything is integrated, the impact can snowball. To help protect your brand and keep your customer base, your IT infrastructure needs to run around the clock. But hiring multiple vendors for support can be complicated and costly.

By using enhanced software support from IBM, you can streamline your technical support by collaborating with us to help prevent downtime and resolve issues. Simply put: Going beyond basic support can get you back to work more quickly.


Optimize your systems
Keep your systems at peak efficiency with your own dedicated team of IBM specialists and flexible service options

Improve productivity
Boost efficiency and drive business innovation by freeing internal resources to focus on core business initiatives

Help manage costs
Help reduce the costs associated with supporting a complex IT environment


What we offer

Software support services - account advocate

Gain premium remote technical support services from a single source

Software support services - custom technical support

Customized, personalized support helps prevent software performance problems

Software support services - enhanced technical support

Use an integrated, proactive support approach to help improve system availability and control costs

Software support services - enterprise support option

Customize your hardware and software support to help maintain business continuity

How much is software complexity costing you?

How much is software complexity costing you?

Driving growth and innovation with a trusted support resource

A more innovative approach to technical support

Technical support services for cloud, analytics, social computing and mobility

A modular set of support capabilities designed to meet the needs of your complex IT environment

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