IBM Managed support services - managed technical support provides support for both the hardware and software components throughout your IT environment, with a single focal point and a single contract for all your technical support needs.
This service provides a single point of accountability, so you don't have to spend your time coordinating IT support services. And a single focal point may help to hasten recovery from, and potentially prevent the occurrence of, outages. Providing support for multi-vendor hardware and software components under a simplified contract structure, we can help you meet service level expectations and can act as a trusted advisor to your IT organization.
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Technical Support Services overview