By combining voice, data and video networks, a converged network provides the foundation for Internet Protocol (IP) telephony, unified messaging, IP-based call center operations and real-time collaboration. These capabilities can save you money, improve employee productivity, streamline business processes and enhance your competitive advantage by enabling a differentiating customer experience. IBM Converged Communications Services - network convergence can help you take advantage of these innovative technologies by providing:
IBM has significant experience in designing and deploying large-scale converged networks. Our global reach and ability to provide end-to-end infrastructure and software solutions can offer you peace of mind by helping to ensure that your critical investments in a converged network meet objectives and provide a positive return on investment.