Case study: Workday

IBM uses new digital change management approach for 150,000-user Workday deployment

IBM's change approach was used to deploy one of the largest Workday implementations globally for its internal HR cloud solution to over 150,000 employees worldwide. IBM used its change methods and tools in conjunction with new Workday technology. Some of the benefits achieved are simplification and standardization in its processes resulting in improvement in staffing, reduction in costs, and process alignment.

People walking on street

Overview

As the ability to anticipate, manage and capitalize on pervasive change is often the difference between market leadership and extinction, mastering the art of change in a digital world is now a critical competitive advantage.

Research suggests that employees want digital experiences in the work environment similar to those they enjoy in their daily lives. Helping them embrace change in your organization should incorporate social and collaborative elements while being engaging, exciting and positive. Our new, consumer-style Digital Change platform includes user apps, analytics, dashboards and creative studios to help you drive employee adoption, buy-in and enthusiasm for your vision.

How it works

The traditional change curve no longer applies to most of our client’s transformational journeys — employees expect to experience innovative, creative change in a personal, anywhere, anytime fashion. Our change management approach is a science, led by data, behavioral research, and software to help our clients make real-time strategic change decisions based on behavioral science and cognitive insights.

  • Create and iterate: immersive and differentiating studio experiences to accelerate change initiatives
  • Anywhere, anytime: assess the status of your change program on the go with our metrics-driven Change Insight Dashboard and App
  • Predictive change analytics: make organizational decisions based on science and data, by industry, geography, transformational complexity, and organizational size
  • Employee-centric: highly personalized experiences exploiting the power of social & mobile
  • Continuous listening: understand how your employees are experiencing the transformation journey

The benefits

We will revolutionize the way you experience change. Our change management services are delivered in ways that encourage the customer and employee experiences you aspire to create. We unleash the power of social and mobile to personalize your experience of change. We use creative, studio-based consultancy to sense, predict and respond to engagement, performance, learning and behavioural analytics. IBM helps you embed change.

  • Envision the future: Focused studio sessions to align the portfolio of initiatives on your digital transformation agenda
  • Design with us: Rapidly define the new structure, roles and skills required to operate your organization, within the context of the emerging ecosystem
  • Create with us: Launch an immersive, personalized transformation experience for employees that provides a seamless experience across all organizational "touch points"
  • Inspire productive change: Identify, retain and build a talent pool that is empowered to challenge, reinvent, ideate and innovate at all levels
  • Encourage new ways of working: Instigate viral change initiatives to guide and reinforce desired behavioral changes

Additional resources

IBM white paper

What will successful organizations look like in the cognitive era?

This paper focuses on the five people and organizational elements to help organizations prepare for their cognitive journey.

IBM report

Mastering the art of change in the digital domain

In today’s world, transformation requires a new change management approach -- a digital one

IBM report

Making change work...while the work keeps changing

How change architects lead and manage organizational change

IBM report

Digital Reinvention: Preparing for a very different tomorrow

Redefine strategy to drive digital mobilization across the organization

Meet our Digital Change Management experts

Maria-paz Barrientos

Maria-paz Barrientos

Partner & VP Talent & Engagement – Digital Change Management Global Leader

Elizabeth Whiteford

Elizabeth Whiteford

Associate Partner & Digital Change Management Architect, Talent & Engagement Center of Competence

Greg Meyding

Greg Meyding

Talent & Engagement Center of Competence – Digital Change Management

Hilary Bland

Hilary Bland

Associate Partner, Talent & Engagement Center of Competency – Digital Change Management

Debra Schmitt

Debra Schmitt

Associate Partner, Talent & Engagement – Digital Change Management, North America Leader

Hans-Henrik Jorgensen

Hans-Henrik Jorgensen

Associate Partner, Talent & Engagement – Digital Change Management, Europe Leader

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