The essence

As virtually everything becomes connected and data proliferates, enterprises should address three great opportunities: enabling deeper customer relationships, finding new sources of value through data and accelerating the digital transformation of their operations. Those leading the way are amplifying their performance — capturing numerous diverse forms of data from a variety of interconnected devices — and leveraging that data using AI-based applications to reach new levels of operational and financial proficiency.

What’s inside

  • Leading organizations are investing in IoT for innovation, insights and new revenue sources
  • To extend their connectivity capabilities, leading organizations are building highly scalable and secure IoT platforms
  • The integration of AI with IoT will enable business model reinvention leading to new services and revenue streams

The IoT allows us to collect vast amounts of data in real-time streams. Without intelligence, though, IoT is just sending in data from devices. AI can quickly find nuances and trends in that data to improve our decision-making and reveal new opportunities.

Frederik Soendergaard-Jensen,
Managing Director,
Collabor8, Mauritius

Our biggest opportunity is to understand our business models not only as 'business-to-business', but also as 'business-to-business-to-customer' and even 'business-to-business-to-society'.

Tetsuji Ohashi,
President and CEO,
Komatsu Ltd., Industrial Products, Japan

By combining new analytical models, IoT data sources and cognitive machine learning, we can achieve new customer insights, and increase customer loyalty and stickiness.

Chief Information Officer,
Telecommunications, United States

Meet our experts

Bruce Anderson

Global Managing Director,
Electronics Industry, IBM Global Markets

Karen Butner

Associate Partner,
Digital Operations Lead, IBV

John Cohn

IBM Fellow,
IBM Internet of Things

Cristene Gonzalez-Wertz

Associate Partner,
Electronics Lead, IBV

Deon Newman

Vice President,
Marketing, IBM Internet of Things

Tony Stone

NA Connected Solutions Leader, IBM Global Business Services

Stay informed

IBV electronics research


IBV digital operations research


IBM Institute for Business Value


Contact the C-suite team

Contact the C-suite team