Bluewolf® AI Now for Telecommunications, built for high-volume contact centers, helps provide richer customer experience across all channels, reduce churn, strengthen retention and increase revenue with higher product penetration.
Leveraging the power of IBM Design Thinking through the Vlocity platform and Salesforce, Bluewolf AI Now provides the following capabilities:
- Augmented Customer Intelligence using IBM Watson® APIs — The solution incorporates Watson™ Conversation and Personality Insights technologies to enhance customer engagement across multiple channels, including web, chat, mobile and social. When needed, Watson can equip agents with insights that help them better interact with each customer, helping increase satisfaction, reduce call resolution and order processing times, and boost their cross-sell and upsell opportunities.
- Industry-Specific Functionality, Powered by Vlocity — Vlocity embeds industry-specific functionality, best practices and processes within the solution, like commercial cataloging and contract lifecycle management, to help meet TM Forum global CSP standards for compliance and workflows.
- Real-Time Charging and Billing with MATRIXX Digital Commerce Platform — MATRIXX helps enable always-on customer engagement and instant invoicing for virtually any product or service.
- Mobile First and Omnichannel Experience — Native iOS mobile applications let CSPs tailor customer-facing apps, customer service and sales management, with full offline capabilities anytime, anywhere.