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IBM Client Relationship Agreement (CRA)


IBM Standard Terms and Conditions and Attachment for IBM Internet Security Systems (ISS) Products and Services

The IBM Standard Terms and Conditions (the "Agreement") and the The IBM Standard Terms and Conditions Attachment for IBM Internet Security Systems ("IBM ISS") Products and Services (the "Attachment") govern specific transactions by which you acquire IBM ISS Products and Services from IBM. You may print these documents, sign them, and return them to your IBM sales representative. As an alternative, although the Agreement and the Attachment each specify both of us must sign, you may agree to accept the terms of the Agreement and the Attachment, without modification, by signing a Transaction Document that incorporates the Agreement and the Attachment by reference. If you are incorporating these agreements by reference into a Transaction Document:


Agreement for Exchange of Confidential Information

The IBM Agreement for Exchange of Confidential Information provides the terms that apply when one of us discloses confidential information to the other. You may print this document, sign it, and return it to your IBM sales representative.


IBM Support and Maintenance Policy for IBM Internet Security Systems (ISS) Products and Services


IBM Managed Security Services SOW


Service Descriptions and Service Level Agreements


Infrastructure Security Services - Managed Network Security Services



Managed DDoS Protection


Infrastructure Security Services - Managed Security Information and Event Management


Managed Security Services General Provisions - Services Description

Managed Network Security Services


Services Description for Vulnerability Scanning Services


Third Party End User License Agreements (EULA)

THIRD PARTY END USER LICENSE AGREEMENTS (“EULA”) ARE MANAGED AND MAINTAINED BY EACH VENDOR AND ARE IN ADDITION TO THE SPECIFIC TERMS AND CONDITIONS PROVIDED IN MANAGED SECURITY SERVICES - SERVICES DESCRIPTIONS.

As applicable, you agree to be bound by the terms and conditions set forth in the EULA(s), which are made available for review at:

Check Point Products:

Palo Alto Products:

For Juniper Products:

For Cisco Products:

For Fortinet Products:

For FireEye Products:

For Trend Micro Products:

For Websense Products:

For Qualys Products:

For Kali Products:

For Intel Products:

Such EULA(s) are solely between you and the third party services vendor.