IBM Global Process Services

Business Process Re-invention

Primary tab navigation

BPO services

The process-driven disciplines of Customer Care, Finance and Administration, Human Resources and Procurement and Supply Chain Management are rich with opportunities for your enterprise not only to save money but to grow, grab market share and drive customer loyalty. Discover how we innovate processes to deliver measureable business outcomes for clients in a range of industries and markets.

image juxtaposition with woman and data feeds

Finance and
Improve the quality, integrity and accessibility of financial data for better business insight and decision making.

image juxtaposition with woman and data feeds

Procurement and
Supply Chain Management
Access the best global resources and materials while getting the most value from every dollar.

image juxtaposition with man and bookshelf

Human Resources and Learning
Focus on strategic HR and talent initiatives while managing costs and providing an excellent employee experience.

Recruitment Process outsourcing
Targeted, science-based, quality-focused recruitment solutions help you source, attract, recruit and onboard top talent.

Managed Marketing services

Managed Marketing Services
Managed Marketing Services Expertise to centralize, standardise, and continously improve your marketing operation.


Customer Care
IBM now provides Customer Care through a strategic partnership with Concentrix.

Ask an IBMer

Got questions? We're here to help.

IBM RapidScan Assessment

IBM RapidScan: calculate the benefits of next-generation BPO.

Get a complimentary, unbiased and customised snapshot of your organisation that identifies specific opportunities for operational cost savings and business process improvement.