IBM Global Process ServicesIBM Global Process Services

Next Generation BPONext Generation BPO

Primary tab navigation


IBM Global Process Services offers a range of solutions for industry-specific processes. Whether your enterprise is a bank that needs to get better at managing risk, a government looking to better serve your citizens, or a telecommunications provider trying to limit customer churn, IBM Global Process Services has the relevant expertise and experience to optimise the business processes that directly impact your bottom line. Learn more about what we're doing in your industry.

image juxtaposition of hands operating a machine and foreign currency


Account servicing, credit card and lender services.

Natural Resources

Natural Resources

Human resources, supply chain management and finance and administration.



Shared services and business process outsourcing models.

image juxtaposition of aerial view of houses and man in his office on the phone


Front and back office solutions for business processes.

image juxtaposition of hands operating a smartphone and telecom ports


Customer acquisition retention and management services.

Ask an IBMer

Got questions? We're here to help.

IBM RapidScan Assessment

IBM RapidScan: calculate the benefits of next-generation BPO.

Get a complimentary, unbiased and customised snapshot of your organisation that identifies specific opportunities for operational cost savings and business process improvement.