IBM Watson® Artificial Intelligence (AI) and Data Platform Services helps you integrate your structured and unstructured data into a unified platform that gives you access to actionable insights. These services include:
Virtual Advisor for Telco
Leverage conversational interfaces across multiple channels to communicate and engage with users. Watson synthesizes written and spoken language to understand the intent of a user's phrase or question and applies cognitive skills to provide an appropriate response.
This comprehensive offering targets the people, process and technology aspects of a contact center transformation. The offering can help you migrate from activities driven by interactive voice response (IVR) to an omni-channel, customer first digital relationship.
Generate rapid ideas, POCs and pilots using the Cognitive Garage offering. The IBM team works with your team over a two- to four-week timeframe to validate innovation ideas. IBM uses an agile, succeed fast / fail fast mentality to test ideas in hours and days instead of months or years. This method can solve problems by infusing cognitive and analytical capabilities into every part of your business.
Digital Insights Platform
The Digital Insights Platform offering is an integrated solution that helps both business and IT clients meet the challenge of data management in the modern era using open source technologies. This approach enables new possibilities for exploiting data for business value through several as-a-service offerings including experience, orchestration, content and cognitive. The offering is delivered through industry-specific data management, analytics and cognitive technologies matched to skills and processes that help your business get more out of your data.