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Government technology solutions

Increase agility and resilience with generative AI and hybrid cloud solutions for government

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Empower government agencies with AI

Empower government agencies with AI

As governments develop initiatives to deliver better citizen services, responsible and generative AI solutions can help increase efficiency, optimize workloads and build trust within the public sector.

IBM provides IT services and support to governments around the globe, in segments that include:

Tax and revenue management
Citizen services
Healthcare services and social programs
Critical infrastructure
Education
Public Safety and Judiciary
National security and defense

Our technology experts work with stewards in central, state and local governments, building on decades of innovation and co-creation to transform data centers, boost cybersecurity and offer cost-effective, end-to-end IT solutions for digital ecosystems.

Explore IBM defense and intelligence solutions

Discover IBM US federal government solutions

Use cases

Discover tangible ways generative AI can benefit federal, state and local governments

Customer experience

Application modernization

Workforce productivity

Citizen services

Build trust and exceed citizen expectations with cost savings

Estimate your watsonx ROI

Get the AI Academy guidebook on citizen services

Solutions

AI for government

Enlist IBM Garage™ to future-proof public sector stewardship

Conversational AI

Improve citizen services with AI-powered chatbots for 24/7 support

Natural Language AI

Boost public sector efficiency with AI-powered intelligent document understanding and content analysis

Government data protection

Manage end-to-end protection of employees’ devices, apps and data

Asset management

Optimize operations with IBM government asset management solutions

Data management

Modernize infrastructure and ensure cybersecurity with safe citizen data management options

Case studies

Case studies

City of Helsinki

Enhancing city experiences with a digital assistant network

Water Corporation

Modernizing public utility with AI-driven design

University Hospitals Coventry and Warwickshire

Transforming NHS public employee support with AI

Geospatial AI with NASA

Researching climate change through an AI-centric collaboration

Judicial system in Germany

Using AI to help manage vast quantities of data and expedite case resolution

New York Power Authority

Enlisting AI and automation for asset management, monitoring and predictive maintenance

Trends in IT solutions for the public sector

Building future-ready governments

10 things governments should know about responsible AI

AI and the Modern Tax Agency by the IBM Center for the Business of Government

Generative AI at the Tipping Point

Safeguarding Government in the Era of Generative AI

How government agencies can prepare for AI governance

Business reports on government topics

News and stories about digital transformation in government

Responsible AI with a multidisciplinary, multidimensional approach

Events

Think 2025

Plot the next step in your AI journey at the IBM flagship event, 3–5 May in Boston

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Take the next step

Discover the ways watsonx and IBM consulting can help your organization scale AI responsibly

Put AI to work with watsonx

Consult with an IBM expert