Telcos are at an inflection point. With increasing pressures to meet customer satisfaction expectations, reduce customer churn, lower costs and increase revenues, communications service providers are exploring new telecom solutions—including traditional and generative AI.
While AI can no doubt help elevate customer experience and optimize network automation, it can also:
In short, AI for telecommunications companies can be a catalyst for digital transformation and optimization.
Read on to understand how telecommunication companies can scale AI models in a responsible and trusted way, for both enterprise and small business.
In the news: GSMA Foundry and IBM Gen AI Accelerator Pack is now available to all Communication Service Providers. Whether you’re just starting to explore generative AI or already have a strategy in place, the Gen AI Accelerator Pack provides the perfect catalyst for success. And it is offered at no cost . Find out how you can apply on the GSMA site.
Explore real-world applications for generative AI in telecommunications companies
Summarize and analyze past customer engagements, and offer personalized interactions to increase engagement and drive revenues
Establish telecom network assurance and zero touch for end-to-end network operations
Streamline everyday, time-consuming tasks so telecom service providers have more time to handle complex issues
Deliver hyper-personalized messaging to the right customers in the right channels at scale
Quickly modernize complex, integrated applications and deliver value from day one
With MLOps and Trustworthy AI, automate data collection and model building, deployment and governance to drive trust across the AI lifecycle
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Find out how you can drive the strategic outcomes in your modernization projects by adopting an AI-first strategy and accelerating application modernization.
From call center optimization to personalized recommendations, read some of the ways AI can change the way telcos serve customers
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