Customers are demanding. Why not give them what they want?

Customers appreciate being understood and valued. Want to increase customer satisfaction and reduce costs?
Engage your customers in personalized ways via the digital, social, or mobile channels that they prefer.

Deepen your customer knowledge

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Want to know how CenterPoint Energy integrated their customer systems to have more meaningful interactions with their customers?

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The digital reinvention of the customer is happening. Empower your customers to make more informed decisions to manage their own energy.

Customer experience and engagement. Your keys to success.

82% of E&U CxOs see customer interaction moving increasingly online

Create best-in-class digital marketing capabilities while engaging customers based on deeper, more actionable customer insights.

Increase customer self-service

Learn how defining KPIs can mitigate cost risks to help ensure customer engagement goals are met.

Easy to use and intuitive customer interactions: better service, better satisfaction

Learn how South California Edison worked with IBM to put customers at the core of their business, by engaging with them when and how they want, through physical, digital and mobile means.

Easy to use and intuitive customer interactions: better service, better satisfaction

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Let IBM help you leverage customer insights to deliver the experiences your customers want – even the ones they aren’t expecting.