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Telecommunications solutions

Reimagine connectivity and explore ways to help accelerate generative AI adoption

Future-proof telecom with generative AI

Telcos are at an inflection point. With increasing pressures to meet customer satisfaction expectations, reduce customer churn, lower costs and increase revenues, communications service providers are exploring new telecom solutions, including traditional and generative AI.

While AI can no doubt help elevate customer experience and optimize network automation, it can also:

Unlock new levels of workforce productivity
Hyper-personalize marketing content at scale
Increase engagement and drive revenues through customer service
Turbocharge business performance for finance and BPO
Modernize applications for quick value delivery

In short, AI for telecommunications companies can be a catalyst for digital transformation and optimization.

Read on to understand how telecommunication companies can scale AI models in a responsible and trusted way, for both enterprise and small business.

In the news: GSMA Foundry and IBM Gen AI Accelerator Pack is now available to all Communication Service Providers. Whether you’re just starting to explore generative AI or already have a strategy in place, the Gen AI Accelerator Pack provides the perfect catalyst for success. And it is offered at no cost . Find out how you can apply on the GSMA site.

CEO Study 2025: 5 mindshifts to supercharge business growth

Activate these five mindshifts to cut through the uncertainty, spur business reinvention, and supercharge growth with agentic AI.

Use cases

Explore real-world applications for generative AI in telecommunications companies

Customer service

Marketing

HR productivity

Finance optimization

Application modernization

Enrich customer interactions

Deploy intelligent chatbots to resolve customer issues, 24/7 and increase engagement and drive revenues through customer service

Estimate your watsonx ROI

Get the AI Academy telco guidebook

AI for customer experience

Summarize and analyze past customer engagements, and offer personalized interactions to increase engagement and drive revenues

Network automation

Establish telecom network assurance and zero touch for end-to-end network operations

AI for HR, finance and procurement processes

Streamline everyday, time-consuming tasks so telecom service providers have more time to handle complex issues

AI for marketing

Deliver hyper-personalized messaging to the right customers in the right channels at scale

AI-infused integrated business planning

Analyze profitability and fine-grain what-if scenarios for your retail business with the Planning Analytics’ in-memory database (TM1). Use powerful, yet friendly web and Excel interfaces and ease adoption with our gen AI assistant.

AI governance

With MLOps and Trustworthy AI, automate data collection and model building, deployment and governance to drive trust across the AI lifecycle

Case studies

Vodafone Idea

Vodafone joins forces in exploration of quantum-safe cryptography and quantum computing technology

Read the case study

WINDTRE

Italy’s leading telecommunications company develops an “Intelligent Automation” solution to analyze, enrich and resolve claims

Read the case study

Bouygues

French communications service provider achieves rapid innovation by scaling AI on AWS

Read the case study

Telefónica

By offering a Cloud Garden for enterprises with IBM Cloud Pak® and Red Hat® OpenShift® solutions, Telefónica leverages cloud computing for business

Read the case study

VMO2

VMO2 achieves time and cost savings, while improving B2B sales conversions with AI and automation

Read the case study

Dubber Corporation

Cloud-based recording software provider turns customer experience conversations into usable data with AI

Read the case study

Trends in telecommunications services

Put AI to work for application modernization

Find out how you can drive the strategic outcomes in your modernization projects by adopting an AI-first strategy and accelerating application modernization.

How generative AI is transforming customer service

From call center optimization to personalized recommendations, read some of the ways AI can change the way telcos serve customers

Telecom 2030 survey

Explore what the telecommunications landscape might look like in 2030, in this survey of more than 1,800 telecom executives in 23 countries

Telecom for a 5G future

Learn how telecom operators must re-configure their connectivity use to create business value with the advancement of 5G

Revolutionizing telco network operations

In this blog, read about generative AI’s potential applications for enhancing network operations

A solid AI strategy improves telecom network operations

When operational efficiencies and accuracy are paramount, a careful strategy for integrating generative AI is key.

GSMA Foundry & IBM Gen AI Accelerator Pack

Don’t miss this opportunity to transform your telco business with AI. Apply for the Gen AI Accelerator Pack today and discover a future-proof path to growth and success.

Elevating telecom customer service

Explore how communications service providers can use generative AI initiatives to reimagine customer experience

The CEO's guide to generative AI

Learn why making the right investments in AI could deliver a strategic advantage that pays massive dividends

The state of AI in the telecommunication industry

13% of telecom organizations are AI Leaders. Find out more about how innovators are developing a robust AI strategy, tackling sector-specific challenges.

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