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IBM Global Technology Services European ServicePac Offerings

Using the IBM ServicePac® family of specialized support services can help you make the most of your technology investment. Each prepackaged service includes a specific statement of scope, service agreement terms and conditions and easy to follow instructions.

ServicePac for Warranty and Maintenance Options
A variety of options, with service response and duration times designed to fit your business needs. Stay up and running around the clock with enhanced hardware support during the warranty period and beyond.

ServicePac for Post-warranty Maintenance Agreement
A variety of options, with service response and duration times designed to fit your business needs.

ServicePac for Remote Technical Support Services
This service provides you with unlimited hardware installation planning and configuration assistance and software phone support" unlimited hardware and software phone support.

ServicePac for IBM System x e-learning Courses
The IBM ServicePac for System x e-learning courses provides easy, affordable access to System x technical training.

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Maintenance

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