What we offer for remote infrastructure management services
CIOs today face the challenge of providing high-quality services while reducing their costs. Using remote services to complement in-house IT staff is one potential solution. Gartner estimates that "70% of IT support for infrastructure services can be performed from a remote location" and "remote infrastructure management services can reduce labor costs by 10% to 50%, depending on the delivery location, resulting in a 3% to 30% overall net savings, excluding one-time transition charges."
Enhance the monitoring and management of your infrastructure at +20%* less cost while freeing up IT staff!
IBM Remote Infrastructure Management Services provides a flexible, affordable suite of services to help you monitor and manage your infrastructure more efficiently and cost-effectively, either on site or from an IBM facility. Choose from three customizable service levels that allow you to pay for only the services you need—with no transformation of your existing multi-vendor environment required.
Potential benefits
- Lowers operational costs, typically by at least 20%, with minimal up-front costs
- Includes comprehensive monitoring and management solutions for server, storage, network and middleware
- Enables you to focus on your core business and leave the IT management to certified and experienced subject matter experts
- Offers both agent and agent-less approaches depending on your requirements for advanced management function
- Improves infrastructure availability with 24x7 proactive monitoring
- Provides real-time reports, automated notifications and alerts
- Gives you access to the right combination of specialized remote competency centers and on-site capabilities
* Typical client savings based on IBM experience. Savings will vary based on current client environment, staffing and so forth.
Why IBM?
IBM has the resources and expertise to deliver the highest quality services with predictable and consistent results.
IBM offers a global reach that is virtually without parallel, managing 206,000 midrange servers and overseeing 423 data centers worldwide. Focus is maintained on automation, easy solutioning and rapid implementation.
Start learning about your need for Remote Infrastructure Management Services (SWF, 726KB). Take this online self-assessment to help determine where you can focus to improve the efficiency and availability of your data center through enhanced monitoring and management.
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