Skip to main content

    Integrated Technology Services  >  

IT service management services

Business and technology services as a key enabler to meet your quality of service delivery commitments



Introduction Services and solutions
ITSM customer success stories from IBM Global Services



Introduction

PeopleLearn more about how you can anticipate, understand and prepare for new systems technologies which can help improve the effectiveness and efficiency of IT operations.

For over 30 years, IBM has provided leadership to the ITSM community, with early work on IT Infrastructure Library, building leading practices to assist customers in purchase evaluations.

Want to see how IBM can help you? Get started with the questions below.

  1. How can I better align my IT investments to my business objectives? 
  2. What techniques can I apply to gain significant new insights into the strategy, technology, operations and investment alignment of the organization?
  3. How can IT evaluate and apply best practices?
  4. How can I learn more about strengths and weaknesses in my current IT environment — and get advice on how to address?
  5. How can I apply IT Infrastructure Library recommendations? How can I expand beyond them?
  6. How can I quickly adopt and incorporate new management tools — such as IBM's Configuration Control Database?

Back to top

Services and solutions
IBM Accelerators for Service Management - for orchestration and provisioning
This service can help you accelerate implementation of IBM Tivoli orchestration and provisioning software.

IBM IT Infrastructure Planning and Design for On Demand Business - IT service management design
Learn how we can help to plan and execute a transition to a demand-driven service management strategy.

IBM ITIL Accelerator Services
IBM asset and service management services optimize pre-built technology and best practice processes.

IBM IT services for strategy and change
We can work with you to provide the right IT services to align IT investments with your business objectives.

IBM Component Business Modeling ServicesSM
This service can help you gain significant insights into the strategy, technology, operations and investment alignment of your organization.

Component Business Model overview

IT service management solution (ITSM)
An innovative IT infrastructure capability designed to establish a foundation for managing IT as a service.


Back to top

ITSM customer success stories from IBM Global Services

Previous IBM Global Business Services engagements may offer you relevant approaches, new ideas or simple inspiration. A sampling of ITSM-related engagements are listed below. Also, browse additional case studies for the industries and business functions.

Enterprise architecture enables NetApp to achieve significant growth
NetApp, a world leader in unified storage solutions, needed assistance with development and implementation of an enterprise architecture and a virtual team that could manage standards, vision and compliance.

View PDF (85KB)

Transforming "the business of IT"
Companies are being asked to grow revenue at a good clip while simultaneously reducing expenditures. Transforming your business to operate at this constant high level of efficiency can be an enormous challenge.

View HTML

Herbalife supplements its business control with a collaborative compliance management solution
Herbalife engaged IBM to create a turnkey compliance portal whose flexibility, automation and powerful capabilities provides a firm foundation for the company's current and future business control needs.

View PDF  (304KB)

Schweizer Radio uses "balanced scorecard" methodology to build a strategic plan
Schweizer Radio, a European public broadcasting organization, acquired the ability to manage its activities and help justify its existence with a clear strategy, managed with performance metrics developed by IBM Business Consulting Services.

View HTML

SKF Aerospace realigns IT with business strategy using Component Business Modeling
SKF Aerospace developed a strategic roadmap to align its IT infrastructure and processes with its overall business strategy goals of improving customer focus and supply chain efficiency with the help of IBM Business Consulting Services and IBM's Component Business Modeling methodology.

View HTML

Browse additional case studies for industries and business functions.


Back to top

We're here to help

Easy ways to get the answers you need.

Call me now
E-mail us

or call us at
1-800-IBM-7080
Mention 6C0EDW02

 
Glossary
Glossary

Learn the definitions of key words and phrases that make up ITSM

View our IT service management glossary


Complete list of IBM IT service management technology products

Learn more


Visit our IT service management site

Learn more


ITSM assessment tool

Learn more