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IBM Customer Agreements and Attachment for IBM Internet Security Systems (ISS) Products and Services
Attachment for IBM Internet Security Systems Managed Security Services Agreement for Services Acquired from an IBM Business Partner
Agreement for Exchange of Confidential Information
IBM Support and Maintenance Policy for IBM Internet Security Systems (ISS) Products and Services
Service Descriptions/Service Level Agreements and Glossary
International Program License Agreements (IPLA)


IBM Customer Agreements and Attachment for IBM Internet Security Systems (ISS) Products and Services

Note: The IBM Customer Agreement (the "Agreement") and the ICA Attachment for IBM ISS Products and Services (the "Attachment") govern specific transactions by which you acquire IBM ISS Products and Services from IBM. You may print these documents, sign them, and return them to your IBM sales representative.

As an alternative, although the Agreement and the Attachment each specify both of us must sign, you may agree to accept the terms of the Agreement and the Attachment, without modification, by signing a Transaction Document that incorporates the Agreement and the Attachment by reference. If you are incorporating these agreements by reference into a Transaction Document:

  • You also agree that you are authorized to accept the terms of the Agreement and the Attachment on behalf of the legal entity you represent.
  • The terms of the Agreement and the Attachment are applicable only for each individual transaction. Future transactions will be governed by the terms of the Agreement and the Attachment applicable at the time the transaction occurs.
  • Please retain a copy of the Agreement and the Attachment for each of your transactions.
IBM Customer Agreement (PDF, 112KB)
Attachment for IBM Internet Security Systems Products and Services (PDF, 33,7KB)
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Attachment for IBM Internet Security Systems Managed Security Services Agreement for Services Acquired from an IBM Business Partner
Attachment for IBM ISS Managed Security Services Agreement for Services Acquired from an IBM Business Partner (PDF, 54KB)
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Agreement for Exchange of Confidential Information

Note: The IBM Agreement for the Exchange of Confidential Information provides the terms that apply when one of us discloses confidential information to the other. You may print this document, sign it, and return it to your IBM sales representative.

IBM Agreement for Exchange of Confidential Information (PDF, 10KB)
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IBM Support and Maintenance Policy for IBM Internet Security Systems (ISS) Products and Services
IBM Support and Maintenance Policy for IBM ISS Products and Services (PDF, 75KB)
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Service Descriptions/Service Level Agreements and Glossary
IBM Managed Security Services for E-mail Security (PDF, 58,8KB)
Managed Protection Service for desktop firewalls – Standard (PDF, 100KB)
Managed Protection Services for Networks – Select (PDF, 114KB)
IBM Managed Security Services for Web Security (PDF, 26,3KB)
IBM Managed Security Services for Network Intrusion Detection and Intrusion Prevention (PDF, 105KB)
IBM Managed Protection Services for Networks – Standard (PDF, 106KB)
IBM Managed Security Services for Network Firewalls (PDF, 116KB)
IBM Managed Protection Services for Servers – Standard/Selec (PDF, 91,6KB)
IBM Managed Security Services for Security Event and Log Management – Standard/Select (PDF, 102KB)
IBM Managed Security Services for Unified Threat Management – Standard, Select, Premium (PDF, 125KB)
IBM Vulnerability Management Service (PDF, 100KB)
IBM X-Force® Threat Analysis Service (PDF, 19,3KB)
Glossary (PDF, 50,8KB)
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International Program License Agreements (IPLA)

This site contains IBM's IPLA family of license agreements and program license information documents which apply to certain IBM software announced after May, 1999. These documents are for your reference and viewing convenience. They are normally provided with IBM software in hardcopy form or are imbedded in the software in softcopy form for acceptance prior to installation of the software, or both.

Review IBM ISS IPLA documents

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