IBM market share leader in human resources (HR) business transformation outsourcing, enterprise sector

AMR Research article indicates that IBM's HR business transformation outsourcing services are market share leader in the enterprise sector. According to their article, IBM is serving over 1.3 million employees globally.

The article states the following about the industry:

• "Recent engagements are centered on repeatable, transactional, and mature processes (namely payroll) that take advantage of offshore-nearshore delivery", such as IBM in Costa Rica.
• "More efficient and prolific deployments of HR technology platforms are bundled with the processes."
• "The maturity of global outsourcing providers and the rapid deployment of offshore HR delivery models have increased."

"The Human Resources Outsourcing Industry Landscape: Less Complexity Drives Renewed Growth",  Monday, December 22, 2008

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