Applications on Demand case studies: Siebel

Small enterprise - Retail, specialty footwear

• Challenge: A distributor of footwear wanted to implement a resilient, cost-effective enterprise application solution to support a customer relationship management (CRM) system. They needed high reliability and 24x7 availability and didn't believe they could afford to staff and manage it in-house.

• Solution: IBM proposed a Full Service option that fully supports business-critical order management processes. It provided automated delivery of infrastructure and expertise for a fixed monthly fee.

• Results: The company was able to reduce costs and increase its ability to focus resources on products and customer service. They achieved 24x7 availability backed by service level assurances.