*Doing CRM right: What it takes to be successful with CRM This global study found that 50% of CRM initiatives are successful. Done right, the results can be extremely powerful: lower contact center costs, increase customer satisfaction, reduce field service operations costs and improve sales performance. View the complete study. Register to download *Demand-driven IT service management through enterprise resource planning for IT Just as businesses implement enterprise resource planning (ERP) systems to help them more efficiently forecast, fulfill and account for demand, IT departments must adhere to a similar strategy by adopting the processes, organizaitonal stucture and technolgies that can help create efficiencies and flexibility needed to manage continually changing demand for IT services. White paper discusses ways in which IT professionals can implement. Register to download *Ingersoll-Rand consolidates its ERP application IBM provided Ingersoll-Rand a fully-hosted and managed Oracle application services solution, reducing operational costs. Ingersoll-Rand was a holding company which needed to consolidate its enterprise resource planning (ERP) applications into one. Explore how this was accomplished in 90 days. Register to download * Ingersoll-Rand Club Car deploys Siebel CRM Ingersoll-Rand Club Car avoids Siebel implementation costs for in-house resources and gains better control of its business operations with IBM Global Services support. Learn how. *Skyworks: Achieving business and IT flexibility with Applications on Demand As a newly-formed company, Skyworks needed to establish a highly scalable, flexible IT environment. They knew they would have difficulty resourcing and funding multiple-shift support for their global operations. IBM's SAP application management services provided the expertise they needed and saved them 18% over their previous solution. Register to download * Build an IT environment for On Demand Business with the IBM Component Infrastructure Roadmap What's all this discussion about On Demand Business and why should you care? This paper explores: Where to start in your organization How to develop a detailed plan for building On Demand Operating Environment How to evaluate your current IT capability What is the optimal set of prioritized projects Getting started
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* IBM delivers innovation - On Demand This is a June 2005 Forrester "Trends" publication. It explores how IBM can help clients innovate. IBM's On Demand Innovation Services is a collaborative effort between IBM Research and Business Consulting Services. It is designed to help you innovate faster, become process-efficient and maximize profitability for your new products, services and business models. Register to download
* The specialized enterprise The IBM Institute for Business Value develops fact-based strategic insights for senior business executives around critical industry-specific and cross-industry issues. This executive brief is based on an in-depth study by the Institute's research team. IBM asked more that 450 CEOs to identify the most critical imperatives of success in today's economy. The paper explores their responses. Register to download | 
