We have a broad base of clients across multiple industry segments who are benefiting from our application management services:

Cost-effective application management -- A creative teaming and delivery approach to application management services with A&P, the retail grocery chain, enables A&P to cost-effectively maintain service levels for key applications and transition key information technology (IT) resources to focus on a new, high-priority application. IBM used a combination of application development, maintenance and transition methodologies to rapidly assume maintenance of a key application.

Accelerated Solution Delivery -- Working with Ford, IBM delivered an innovative model for Accelerated Solution Delivery. IBM combined Ford's automotive industry and application knowledge with IBM's global-resource approach.

Applications were developed jointly in accelerated solution centers and managed based on agreed-to service levels. Business benefits came in the form of reduced time-to-market (by 67%) and lower application costs (by 30%). This streamlined approach and the application of mature processes enable up to 150 simultaneous development projects at any one time.

On-demand skills for revenue-generating applications -- A client required access to scarce skills in order to build an e-business application essential to generating revenue. A creative global resourcing approach enabled a design effort with the client in the US. The build phase was handled by IBM India -- a move that lowered overall costs while adhering to desired service levels.

Decreased costs and increased revenue -- A new e-business infrastructure enabled a leading European retailer to reduce costs and increase revenue.

Reduced maintenance costs -- A leading European bank reduced maintenance costs by 15%, defect rates by 10% and cycle time by 35%.

Business transformation -- One of the top ten utility companies in the US achieved radical business transformation and reduced operating costs.