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Converged communications services - real-time collaboration: Case Study

Case Study
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Unified Communications Center centralizes Washington, D.C. emergency response call-center services
The district engaged IBM and Avaya to build the data and telecommunications infrastructure for a new, state-of-the-art 911/311 contact center, providing a command center for coordination of agency efforts, improving utilization of district resources and public funding, and improving public safety.
Updated 08 Aug 2008
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IBM to Deploy Unified Communications Solutions for IDEA Cellular
The IBM-Cisco solution will enable IDEA Cellular to realize significant benefits through real-time collaboration in first-of-its-kind implementation of Cisco Unified MeetingPlace in India.
Updated 16 Jul 2008
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IBM reaps business benefits and major cost savings from unified communications and collaboration
With a highly distributed workforce and a culture defined by collaborative knowledge sharing and teaming, IBM has found real-time communication to be a business-critical requirement.
Updated 21 Apr 2008
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Wildlife Sanctuary Improves Animal Care and Raises Public Awareness with IBM and Cisco Solutions
The IBM-Cisco solution brings the Carnivore Preservation Trust (CPT) wildlife sanctuary the latest in unified communications, providing enriched communications, remote access, and increased productivity for employees and volunteers.
Updated 21 Apr 2008
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Pennsylvania State Credit Union Turns to IBM and Avaya to Improve Customer Service
The IBM-Avaya solutions bring the latest in unified communications and communications-enabled business processes applications to help financial institutions achieve new levels of customer service, optimize agent productivity and streamline operations.
Updated 03 Apr 2008
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