Service detail
Keeping your complex IT environment running at peak efficiency can be challenging—and expensive. As your trusted, single source for maintenance services for IBM® and non-IBM products, we offer accountability and management to help improve availability and reduce costs through more efficient contract management. We start with an understanding of your business needs and then design a customized support plan with IBM acting as your advocate for multivendor issues.
Highlights
 |  | | Provides a single point of ownership for problems |
| | | Delivers skills and experience across a broad range of technologies |
| | | Reduces costs and improves efficiency of managing multiple vendor contracts, contacts and invoices |
Your IT infrastructure is complex — a web of applications running on servers, storage and network devices from a variety of vendors. This complexity can make it difficult to deliver the performance and availability you need to meet demanding service level commitments. When each vendor services just one part of your infrastructure, the chance of meeting your service goals can become almost impossible. And what do you do when you can't isolate a problem to a single vendors' hardware? Maintaining your IT in this environment is hard enough and administering multiple contracts just adds to your pain.
IBM helps you meet these challenges with extensive capabilities that offer:
- A single-source of maintenance services to simplify and reduce the cost of managing your multivendor infrastructure
- Experience across a range of technology platforms to isolate the source of problems quicker—and help you avoid extended outages and downtime
- An international network of IBM specialists and select vendors to provide a single point of contact, remote technical hardware support, on-site service and parts
We can easily consolidate your existing maintenance contracts into a single IBM contract for IBM and non-IBM maintenance services, including support for HP, Sun, Dell, Brocade, EMC, Hitachi, NetApps, Cisco, Juniper, Avaya, Nortel, Nokia, Lenovo, InfoPrint, Lexmark, Wincor Nixdorf, Symbol, ADVA, Checkpoint, Intermec and other vendor platforms.
