When included with the purchase of the x3950 (7141 - 1SX, 3SX and 4SX) server - which is designed to be installed by you - the Support Line for System x startup support ServicePac component provides:
A fixed-price, 90-day service bundle
Remote, telephone-based basic installation and configuration support for the x3950 server and network operating system
Service Monday through Friday, 8 a.m. to 5 p.m. in your local time zone
A competitively-pricing startup support option
Answers to questions about setup and configuration, including scalable features
Launch of the Microsoft Windows or Linux operating system (excluding VMware and IBM Director) on the System x server
Assistance with installation of System x options
Assistance with analyzing failures to help ensure that hardware in operating fault-free or with returning the machine to factory default settings
Benefits:
IBM provides a global technical support infrastructure including trained personnel with exceptional knowledge of your hardware and software products.
Reduces the need for you to maintain product-specific skills
Places IBM setup assistance only a phone call away
Speeds problem determination and resolution
Presents a competitively priced startup support option
