Maintenance and technical support services

Managed technical support

Rather than bearing the burden of managing multiple vendor support relationships, you can use IBM as a single point of accountability for managing the hardware and software in your heterogeneous data center with IBM Managed Support Services.

Service detail

IBM Managed Support Services - managed technical support provides support for both the hardware and software components throughout your IT environment, with a single focal point and a single contract for all your technical support needs.

Highlights

Multivendor support for hardware and software services

Program office provides single point of contact and accountability

Simplified processes for all service requests

Inventory, reporting and invoice management

Remote monitoring and routine infrastructure management

Global reach with localized presence

This service provides a single point of accountability, so you don't have to spend your time coordinating IT support services. And a single focal point may help to hasten recovery from, and potentially prevent the occurrence of, outages. Providing support for multivendor hardware and software components under a simplified contract structure, we can help you meet service level expectations and can act as a trusted advisor to your IT organization.