Hardware Maintenance Services for Retail and Point-of-Sale Products

Retailers strive to meet customer needs, address security issues and manage multivendor platforms in an increasingly complex IT environment. The highest possible level of hardware availability can help you meet these challenges and facilitate a high return on your hardware investment

Flexible service options (24x7, same day service, 9x5, next business day service, or depot repair service) and warranty service upgrades allow you to choose the level of service that best meets your needs*

Using our worldwide database, our Retail Store Competency Center provides call screening, problem determination and parts requirements for onsite repairs to help reduce downtime

Proven, up-front service planning determines resources and parts necessary to help ensure that your contract requirements are met

Serving as a single point of contact, we can help simplify hardware support services for both IBM® and OEM point-of-sale products. Our technicians are trained and equipped to service products from a wide range of key manufacturers. And with over 2,000 retail service technicians worldwide and an extensive parts distribution network, we can provide service virtually whenever and wherever you need it.

*Options vary by product, and must be purchased during the original product warranty period.