Managed Maintenance Solution

We can serve as your single contact to manage maintenance across your enterprise, including IBM® and non-IBM products. Coverage is available for distributed workstations, high end to midrange equipment, PCs, printers, servers, mobile and networking hardware and software.

Enhanced service call management with dispatch automation and multiple service provider management in a single contract, with a single point of accountability

Onsite hardware break/fix (warranty and maintenance, direct delivery and vended)

Vendor coordination, maintenance transition and delivery management for IBM and non-IBM products

Help desk electronic link option interface for problem reporting, tracking and measurement

Ongoing project/escalation/service delivery management

Our flexible, end-to-end solution services set can include:

• Maintenance management
• Repair coordination
• Problem management
• Asset management
• Administration

We can provide 24x7, single-source service for in-warranty and post-warranty maintenance services designed to help keep your multivendor operating environment up and running at peak efficiency. We can offer hardware maintenance services for a variety of equipment manufacturers, including Cisco, Nortel, Symbol, Sun, HP/Compaq, EMC, Dell, and others.