Managed Maintenance Solutions (MMS) for Cisco Products

As your business faces increased demands, it's critical to make sure that your network infrastructure can meet the challenge. IBM® and Cisco have combined elements of their world class support offerings including offerings in software, data networking and storage designed to help improve network availability, reduce maintenance costs and enhance use of warranty support--from a single point of contact.

Basic support from IBM includes entitlement, first call technical support, end-to-end problem escalation and management, customer relationship and customer satisfaction management

Basic support from Cisco includes manufacturer technical support, as needed, including dispatch and return of parts, onsite support from an IBM specialist, dispatched by Cisco, as needed

Custom configuration includes all elements of basic support, plus options for IBM delivery project management and other IBM services

In addition to getting all the benefits of Cisco support, you can get onsite support, when needed, in areas beyond Cisco products that may affect your network performance such as software, data networking and storage. You can also choose from several levels of support to meet your specific business needs.

Learn more about the IBM and Cisco alliance.