Service level options give you more choices
These service levels are not guaranteed, but are service objectivies we strive to meet.
| Service level options |
| Service Levels* | IBM Hardware Type |
| Servers | Server peripherals | Printing systems |
| Repair Options (IOR = IBM Onsite Repair) |
| IOR 24x7x2 hour** | 1 or 2 years | 1 or 2 years | — |
| IOR 24x7x4 hour | 1 or 2 years | 1 or 2 years | 1 or 2 years |
| IOR 9x5x4 hour | 1 or 2 years | — | — |
| IOR 9x5/next business day | 1 or 2 years | 1 or 2 years | 1 or 2 years |
| EasyServ depot repair | — | — | — |
| Exchange Options (IOE = IBM Onsite Exchange) |
| IOE 24x7x2 hour** | — | 1 or 2 years | — |
| IOE 24x7x4 hour | — | 1 or 2 years | — |
| IOE 9x5x4 hour | — | — | — |
| IOE 9x5/next business day | — | 1 or 2 years | — |
| EasyServ exchange | — | — | 2 years |
*Service level options may vary by machine type and/or model.**24x7x2 hour service is available in select metropolitan locations only. MA ServicePac may be added to a machine ...
- Having no present service coverage (not under warranty, no warranty service upgrade)*
- Prior to expiration of a current ServicePac WSU.
- Prior to expiration of a current MA ServicePac.
- MA ServicePacs will not automatically renew upon expiration. To continue service, additional purchase and activation is required. The term will then be extended either one or two years (depending on length purchased) from the current MA ServicePac end date at the requested level of service. Service will not take effect until the the current MA ServicePac expires.
*IBM reserves the right to inspect any machine not under current service to verify that the machine meets acceptance criteria
