Post-warranty Maintenance Agreement / ServicePac: Prerequisites

• Your machine type/model and serial number are required before your transaction can be processed.
• For onsite 24x7x2 hour service for servers and server peripherals, equipment must be in one of the eligible U. S. metropolitan locations.
• MA Service can be ordered only for machines that were released and purchased in the United States.
• MA Service are available only for the machines listed in the supported products list.
• IBM reserves the right to inspect any machine not under current service to verify that the machine meets acceptance criteria.
• Only non-configured server peripherals are eligible for post-warranty maintenance agreements.

View Supported Products List (831KB)
View eligible U. S. metropolitan locations (57KB)
Get Adobe Reader®

*Need help finding your machine type, model or serial number? Your machine identification and serial number label can usually be found on the rear or bottom of your machine. Additionally, you may try our warranty lookup.