Service detail
Avoid unexpected, prolonged downtime with post-warranty coverage that can help you continually support your customers, generate revenue and provide critical business information.
Highlights
 |  | | Designed to help protect your hardware investment |
| | | A variety of options, with service response and duration times designed to fit your business needs |
Which service coverage is right for you?
If you have an IBM machine that is out of warranty, or if you have an existing warranty service upgrade (WSU) or maintenance agreement that is about to expire, then post-warranty maintenance (MA ServicePac) is right for you.
For many IBM products, you can select the level of service response you received during your product warranty and extend the duration of the service with a maintenance agreement. Or you can improve your maintenance by selecting the right maintenance service level for your business. We offer a variety of options, with coverage for both parts and labor. The service level options depend on your specific product.
Need help finding your machine type, model or serial number? Your machine identification and serial number label can usually be found on the rear or bottom of your machine. Additionally, you may try our warranty lookup.
View Supported Products List (236KB)
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Is your machine eligible for ServicePac? (2.3MB)
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Pricing*
- A full price list is available in our supported products list.
- Please note: These post-warranty service upgrades apply only if machines are normally used for business, professional, or trade, rather than personal, family, or household purposes.
*Available in the United States only
