ServicePac Product Selector Tool
Service level options give you more choices
These service levels are not guarantees, but are service objectives we strive to meet.
| Service level options |
| Service Levels* | IBM Hardware Type |
| Servers | Server peripherals | Point-of-sale systems | Printing systems |
| Repair Options (IOR = IBM Onsite Repair) |
| IOR 24x7x2 hour** | 3, 4 or 5 years | 3, 4 or 5 years | — | — |
| IOR 24x7x4 hour | 3, 4 or 5 years | 3, 4 or 5 years | 1 or 3 years | 1, 2, 3, 4 or 5 years |
| IOR 9x5x4 hour | 3, 4 or 5 years | 3 years | — | — |
| IOR 9x5/next business day | 3, 4 or 5 years | 3 years | 1 or 3 years | 1, 2, 3, 4 or 5 years |
| EasyServ depot repair | — | — | 3 years | — |
| Exchange Options (IOE = IBM Onsite Exchange) |
| IOE 24x7x2 hour** | — | 3 or 5 years | — | — |
| IOE 24x7x4 hour | — | 3 or 5 years | — | — |
| IOE 9x5x4 hour | — | 3 years | — | — |
| IOE 9x5/next business day | — | 3 years | — | 1, 2, 3, 4 or 5 years |
| EasyServ exchange | — | — | — | 2, 3, 4 or 5 years |
*Service level options may vary by machine type and/or model.**24x7x2 hour service is available in select metropolitan locations only.
