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| Software Support Services on-site technical assistantIBM offers outsourced technical support to help you manage your IT environment. |
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Service detail Let us help you increase your software problem resolution capacity, without the cost of hiring and training additional staff. With IBM Software Support Services on-site technical assistant, we offer technical support to help you manage your IT environment. Highlights |  | | On-site, platform-specific technical support for your IBM and multivendor software products |
| | | Time for your in-house technical staff to concentrate on core business issues |
| | | Skills transfer to help improve staff efficiency and effectiveness |
| | | Help with fast, accurate problem resolution when you need it |
You can choose coverage for ES/9000®, AS/400®, RS/6000®, Windows NT® or S/2® platforms. Based on your platform, a skilled, IBM-trained technical assistant will be assigned to your account and can: - Help you identify and resolve problems quickly and efficiently
- Free up your technical staff to concentrate on core business issues
- Use and leverage the IBM support structure to give you all the benefits of our support services
With this service, we help you with problem resolution and prevention, and specific systems administration activities for your IBM and multivendor software products.
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