Software Support Services - SoftwareXcel basic edition for zSeries

Provides real-time, on-line technical support for the IBM System z servers

Service detail

Provides real-time, on-line technical support for the IBM System z servers.

Highlights

Answers to routine software installation and usage questions for authorized users, within two hours during prime shift

Comprehensive electronic tools for problem identification and resolution

Electronic analysis and fixes by linking to the IBM support structure

Need more? Add premium response time, remote screen viewing and monthly program reports with SoftwareXcel enterprise edition.

Additional details

Printable version

E-mail this page