Software Support Services – account advocate

Account advocate, a premium remote support service, features a single source technical support interface for remote support. Account Advocate is available for System i, System p, System x, non-IBM Intel servers and IBM storage devices.

Personalized problem management for your software support problems through an assigned priority support team

A single source of support throughout problem resolution for operating system problems

Operating system problem escalation assistance

Cross-platform assistance through interfacing with other IBM departments for problem resolution

Provides help determining problems and involving other support resources

An assigned priority support team can become thoroughly familiar with your business and systems environment, serving as a single interface for IBM product problems related to eligible servers and for which appropriate IBM support contracts are in place. This team will:

• serve as your focal point in critical problem situations
• provide regular monitoring and tracking of your account status and reported operating system problems
• review your remote software support activity with you on a quarterly basis