Service detail
IBM Order-to-Cash (O2C) enables Global 1000 corporations to measurably improve and manage their O2C cycle from start to finish. We lead our clients to success from any starting point, whether they require a full solution or start with a subset of processes, business units or locations.
Highlights
 |  | | Less working capital tied up in accounts receivable (measured by days sales outstanding) |
| | | Operational cost reductions and increased cashflow |
| | | Faster resolution of customer issues yielding improved customer satisfaction |
Our emphasis on your process is the cornerstone of our approach. Our services and solutions integrate and manage the processes that you face, including order management, credit management, billing, collections management, dispute/deduction management, cash applications and financial reporting and analysis. IBM's O2C client value creation methodology optimizes performance across your people, process and technology. This results in a scalable, sustainable O2C infrastructure and significant improvement in operating costs and working capital.
By taking control of these customer-facing functions, IBM O2C ensures integrated process execution that is steered by a closed-loop management process backed by strong consulting and implementation expertise. The accounts receivable function represents a key element of your organization’s bottom line. As you know, you can’t afford to do it wrong.
Now is a good time to explore IBM's order-to-cash solution
Why not offload time-consuming accounts receivable activities and divert your accounting resources to higher-value tasks?
This solution ties financial transactions to your customer relationship- management, offering integration and seamless delivery of all or a portion of the following processes: Order Management / Credit Management / Billing/ Cash Collections / Chargeback, Disputes & Deductions / Cash Application / Reporting & Analysis.
A business process service, this solution is built on strong IBM capabilities:
Best-in-class process workflows
World-class technology platform
Skilled collections and dispute-resolution agents at our service delivery centers
Rigorous process controls embedded in operations
