Telecom expense management services for fixed communications

Faced with budget pressures, your organization needs to simplify and improve business processes to reduce telecom expenses. IBM Telecom Expense Management Services for fixed communications provides modularized standard, enhanced and premium offerings to help you streamline, centralize and manage your end-to-end telecom ordering, inventory and invoice processes across multiple telecom vendors.

Helps control costs with enhanced and proactive visibility and management of your telecommunication expenses

Allows you to gain credits through monthly electronic invoice acquisition, telecom billing error validation, and ongoing billing dispute management

Reduces complexity and staffing requirements through streamlined, integrated and automated processes and access to IBM specialists

Delivering an integrated, proactive approach to manage your fixed telecommunications expenses

Most organizations are looking for ways to reduce or optimize their fixed telecommunications costs. A shortage of specialized skills, inadequate manual processes or disconnected tools complicates your ability to gain control over telecom spending. Large organizations face the additional challenge of complex and disparate telecom expense management (TEM) tools and processes which do not provide reliable expense metrics reporting to make informed business decisions. With increasing telecommunications costs, you need help identifying and rectifying billing errors and managing multiple networks, vendors, contracts and processes with limited visibility into telecommunications spending and insufficient or inadequately trained in-house staff.

IBM Telecom Expense Management Services for fixed communications help you to simplify and reduce the cost of your global telecommunications environment. Our comprehensive offering provides fully integrated services delivered through a centralized operating platform with highly automated processes and subject-matter experts. We can help streamline, centralize and operate your end-to-end telecommunications processes across multiple vendors. By providing services for your fixed expenses, including assessment and audit consulting services, planning, design, integration, deployment and ongoing management, we help you transform your fixed telecommunications environment.