Alliance - Siebel Systems

The IBM and Siebel partnership links deep process insight with advanced technologies to deliver comprehensive CRM solutions that improve ROI and lower total cost of ownership for our clients. Now that Siebel is owned by Oracle, vaulting it to #1 in the CRM space, IBM continues to deliver innovating solutions to its Siebel and Oracle CRM clients.

IBM Business Consulting Services has built the world's largest Siebel practice, helping customers achieve a return on investment in more than 2,100 engagements on every continent and within every industry.

Our Siebel-certified practitioners employ deep industry expertise to address all aspects of the application lifecycle, helping customers react rapidly to changing market conditions, manage risk and outpace their competitors.

Our alliance with Siebel helps businesses:

• Improve the customer experience through integrated and consistent marketing, sales and service processes
• Extend customer relationships by developing insights about customer needs, preferences and service experiences
• Appropriately cost services through better segmentation of customers and interactions
• Devote more attention to improving customer strategies and interactions than to technology maintenance
• Focus on their core competencies by managing or hosting CRM applications and related maintenance.

To learn more about IBM's deep experience in CRM, visit Business Consulting Services or the IBM Institute for Business Value and select "Marketing, Sales and Service" in the drop-down menu.