Service detail
Disaster strikes. Can you quickly and cost-effectively bring your IT systems back on line? IBM Recovery Plan Development creates a road map for your company to follow in the event of an extended IT outage. Our consultants help you create a comprehensive, actionable document so you can quickly and cost-effectively bring your IT systems online and restore your critical business operations.
Highlights
 |  | | Develops a comprehensive recovery plan designed to your business specifications |
| | | Helps you create an actionable document so you can quickly and cost-effectively bring your IT systems online |
In an emergency situation, time is your scarcest resource. You may not have time to search for the most recent backup tape of your client list, time to recompile your employees’ home phone numbers or even time to process today's payment from your largest customer. IBM Business Continuity and Recovery consultants can help you design recovery plans for each critical business process throughout your company, establish priorities and key linkages among these plans, validate that the plans meet your business objectives, and maintain the plans so you can quickly retrieve and implement your recovery programs when an unexpected, extended outage occurs.
Depending on your requirements, our consultants can help you create several types of recovery plans:
- Departmental plans that address localized systems and processes
- Corporate plans for HR, payroll and many cross-business unit applications
- Data center plans, including those for multivendor technologies and networks, as well as for the facilities that house your data centers
- Workplace plans for your staff situated at local, remote or home work locations
- Call center plans for both internal resources and third-party agencies that use your client sales and support systems and databases
- Crisis management plans
- Risk management plans
Our consultants guide your company through a well-defined methodology that results in a realistic and effective recovery plan. This team of trained facilitators has specialized management and IT skills to engage with both business and IT staff at your company. They help you create a recovery plan for restoring your business operations in the specific minute, hour or day intervals that you have established as your business objectives.
IBM Business Continuity and Recovery consultants will:
- Predefine the conditions that may cause your recovery plan to go into effect
- Identify decision makers and their roles before, during and after an outage emergency
- Inventory the resources required to bring your IT systems back online
- Identify assumptions on backup technique, frequency and location for data vintage and retrieval
- Prioritize and sequence the restoration actions defined in your recovery plan into a detailed timeline and checklist
- Predefine an operation center to coordinate status, issues and assignments
- Develop communication strategies for keeping your employees and clients informed
- Organize your recovery plan into a flexible, easily maintained tool
- Validate your recovery plan using diverse exercise approaches, such as conducting simulations based on real-life outage emergency declarations
No plan can anticipate every possible recovery scenario. Our team of consultants has extensive experience developing recovery plans for clients in diverse industries. They understand complex systems requirements, and the unique continuity and recovery issues posed by real-time information systems, enterprise resource planning (ERP) implementations and Web- based e-commerce solutions. They help you evaluate alternative recovery actions for different types of outages that could affect your business. Working together, we design a plan to help you recover quickly and resume the critical processes in your business environment.
