Service detail
A key element of our Applications on Demand product platform, Applications Management Services, addresses the application, database and system requirements of a mission-critical software deployment.
Highlights
 |  | | Functional application support |
| | | Troubleshooting and break/fix |
Our Applications Management Center (AMC) is a key enabler in IBM's ability to provide you with 24x7 application support and availability monitoring. We monitor applications to threshold standards. If a portion of the environment violates fall outside of our thresholds, our application experts are armed with the latest tools in diagnosing system problems.
Functional Application Support
Functional application support services help you better manage your business processes. The standard services include post-live fine-tuning/stabilization and functional troubleshooting and diagnostic services for IBM hosted solutions. Functional application support also includes specialized services such as report and query configuration, ongoing configuration, interface optimization and support for customizations.
Troubleshooting and break/fix We also provide proactive and reactive troubleshooting to help resolve environment - or application-related issues. This typically includes issues that are discovered by IBM monitoring tools or technical personnel during implementation support and production support. We also respond to application issues reported by you. Our support staff will respond and work toward a resolution under timelines agreed upon in your contract and service level agreement.
Change management Change management services provide numerous channels to accommodate the requirements of your dynamic environment. A few examples of change management services include:
- Moving code to production
- Moving non-binary application patches to production
- Applying service packs
- Applying minor updates (including application tools)
- Administering power users
- Running data loads
- Copying data between production environments
- Changing objects, such as tables and indexes
- Performing database maintenance and extracts
- Setting up batch/cron jobs
- Configuring batch files and executing application-specific file load
