Business process outsourcing: Literature

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Literature

		IBM Institute for Business Value

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Excerpt from IDC Customer Needs and Strategies Report, February 2009

Updated 01 Feb 2009

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AMR Research recognizes IBM as market share leader

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IDC Customer Survey Ranks IBM #1 BPO Provider in U.S.

Excerpt from "IDC Customer Needs and Strategies Report"

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IBM scores high in Forrester report

Forrester evaluates leading global IT infrastructure outsourcing service providers across 31 criteria and finds that "IBM had the strongest overall score.."

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