Telecom expense management services

Now more than ever, utilizing IBM Telecom Expense Management Services can help your organization cut costs, increase productivity, and get more from your existing communications infrastructure. You may be over-spending on mobile device management, overlapping telephony networks and carrier contracts, or on staff expertise applied to billing and invoice management. Telecom expense management (TEM) services can help you quickly gain visibility into your communications spend patterns and identify areas for short term and long term savings. Whether applying cash savings from telephony contract consolidation, from overpayments on disputed bills or from the reallocation of staff to your core business, improved telecom expense management contributes directly to your bottom line.

IBM Telecom Expense Management Services are designed to help you:

• Control and reduce costs on an average of ten to thirty percent with proactive management of your voice, data and mobile services, devices and networking equipment spending
• Reduce complexity through streamlined, integrated and automated telecommunications expense management processes
• Manage your telecommunications environment and reduce your staffing requirements by providing experienced IBM telecom expense management specialists
• Gain credits through monthly electronic invoice acquisition, validation and dispute of telecom billing errors
• Enhance your visibility and control over global telecommunication expenses through business intelligence reporting and dashboards

To help you define and deploy a managed TEM solution that fits your budget and needs, IBM provides the following services:

• IBM Telecom Expense Management Services – consulting includes assessment, historical audit and mobile savings analysis to help you identify cost saving opportunities in your fixed and mobile telecom expense environment.
• IBM Telecom Expense Management Services for fixed communications includes standard, enhanced and premium offerings for planning and integration, and managed services for your fixed voice, data, video and networking equipment spending.
• IBM Telecom Expense Management Services for mobile communications provides activation planning and integration services, and managed services, to support the unique challenges of managing your mobile service provider and device expenses.